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CONTACT DETAILS

Interested in finding out more about the products & services offered on iFAST Global Prestige? Please contact us at the following:

Phone: 65-6439 8000

Email Address: admin@ifastgp.com

For feedback or complaints, please email us at feedback@ifastfinancial.com

Please be assured that all information in relation to the complaint will be kept confidential and only used for the purpose of addressing the complaint.

Our Complaints Handling Process:

  1. Complaints received at feedback@ifastfinancial.com
  2. Our client service team will look into the complaint and contact you within 2 business days.
  3. A resolution will be formulated, reviewed and approved by a member of the complaints Oversight committee. You will be informed of the resolution via email within 20 business days.
  4. If the complaint is complex and required more time for review, you will be informed of the status within 20 business days with the reason and a reasonable respond timeframe.
  5. In the event where a satisfactory resolution is unable to be reached, you have a right to refer the complaint to Financial Industry Disputes Resolution Centre (FIDReC).

Note: Complaint received after 5.45pm on a business day is treated as received by iFAST on the next business day.

 
 

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.: iFAST Global Prestige is a division of iFAST Financial Pte Ltd. iFAST Financial Pte Ltd is a licensed dealer, custodian, financial adviser, CPFIS registered investment administrator, and provides portfolio management services in Singapore. :.
.: iFAST Financial Pte Ltd is a member of SGX-ST Securities Trading and CDP Securities Clearing, and a registered CDP Depository Agent. | Co. Reg. No. 200000231R © 2022 :.
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