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Interested in finding out more about the products & services offered on iFAST Global Prestige? Please contact us at the following:
Phone: 65-6439 8000
Email Address: admin@ifastgp.com
For feedback or complaints, please email us at feedback@ifastfinancial.com
Please be assured that all information in relation to the complaint will be kept confidential and only used for the purpose of addressing the complaint.
Our Complaints Handling Process:
- Complaints received at feedback@ifastfinancial.com
- Our client service team will look into the complaint and contact you within 2 business days.
- A resolution will be formulated, reviewed and approved by a member of the complaints Oversight committee. You will be informed of the resolution via email within 20 business days.
- If the complaint is complex and required more time for review, you will be informed of the status within 20 business days with the reason and a reasonable respond timeframe.
- In the event where a satisfactory resolution is unable to be reached, you have a right to refer the complaint to Financial Industry Disputes Resolution Centre (FIDReC).
Note: Complaint received after 5.45pm on a business day is treated as received by iFAST on the next business day.
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